Noor Shop & Ship

Effective Date: March 28, 2026
Last Updated: March 28, 2026

Noor Shop & Ship ("we", "us", "our") is operated by Gamal Abdelnasser. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application ("App"). By using the App, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

Data Type	When Collected	Required?
Full Name	Account registration	Yes
Phone Number	Account registration & login (OTP)	Yes
Email Address	Profile settings	No
Password	Account registration	Yes
Delivery Addresses	When you add a shipping address	For orders
Photos / Images	When you use the image search feature	No

1.2 Information Collected Automatically

Data Type	Purpose
Device Information (model, OS version)	App compatibility & user-agent configuration
Device Token (FCM)	Delivering push notifications
App Usage Data	Improving app performance
Crash Logs	Diagnosing and fixing bugs

1.3 Transaction Information

When you place orders or use the wallet, we collect:

• Order details (items, quantities, prices, status)
• Payment records (amount, method, date, status)
• Wallet transactions (top-ups, deductions, balances)

2. How We Use Your Information

• Account Management: Create and manage your account, authenticate via phone OTP
• Order Fulfillment: Process orders, calculate pricing, arrange shipping and delivery
• Payments: Process wallet top-ups and order payments via ZainCash
• Notifications: Send order updates, payment confirmations, and service announcements
• Product Search: Enable image-based search on China marketplaces (Taobao, AliExpress)
• Customer Support: Respond to inquiries and resolve issues
• App Improvement: Analyze usage patterns and crash reports to improve performance

3. How We Share Your Information

We do not sell your personal information to third parties. We share data only with the following service providers, strictly for the purposes described:

Service Provider	Data Shared	Purpose
Hetzner (Hosting)	Account data, orders, addresses	Self-hosted database storage, authentication, real-time features (servers located in Germany, EU)
Firebase (Google)	Device token, crash logs	Push notifications, crash reporting
ZainCash	Phone number, payment amount	Payment processing for wallet top-ups and orders

We may also disclose information if required by law or to protect the safety and rights of our users.

4. Data Storage and Security

• Your data is stored on our self-hosted servers located in Germany (EU) via Hetzner, with Row-Level Security (RLS) ensuring users can only access their own data
• All data is transmitted over HTTPS/TLS encrypted connections
• Passwords are hashed and never stored in plain text
• Authentication uses secure OTP verification via SMS
• We do not store credit card or bank account numbers

5. Data Retention

• Account Data: Retained as long as your account is active
• Order History: Retained for record-keeping and customer service purposes
• Uploaded Images: Temporarily stored for image search processing, then deleted
• Push Notification Tokens: Updated on each login, removed on logout

6. Your Rights

You have the right to:

• Access your personal data stored in our systems
• Update your profile information (name, phone, email, addresses) at any time via the app
• Delete your account and all associated data by contacting us
• Opt out of push notifications via your device settings
• Withdraw consent at any time by discontinuing use of the App

To exercise any of these rights, contact us at [email protected].

7. Children's Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information promptly.

8. Third-Party Websites

The App allows you to browse third-party marketplace websites (such as Amazon, Walmart, Noon, Trendyol, etc.) within an in-app browser. These websites have their own privacy policies, and we are not responsible for their data practices. We encourage you to review the privacy policies of any third-party website you visit through the App.

9. Permissions Used

Permission	Why We Need It
Internet	Core app functionality — browsing, API calls, data sync
Camera	Taking photos for image-based product search
Photo Library	Selecting images for image-based product search
Push Notifications	Receiving order updates and payment confirmations
Schedule Exact Alarm	Scheduled local notification reminders

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the App after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Developer: Gamal Abdelnasser
• Email: [email protected]
• WhatsApp: +9647728397273